Overview
This range is provided by Envíame.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Envíame is the most innovative shipping platform and API in Latin America.
Our systems process millions of monthly transactions for leading eCommerce players in Chile, Colombia, Peru and Mexico.
Our purpose is to create technologies that innovate logistics, exploring beyond the imaginable to deliver extraordinary experiences.
We value diversity and encourage sharing interests.
As Explorers, we embrace adventure in how we work and aim to be a leader in the industry while setting standards for organizational culture and workplace climate.
Role and responsibilities
- Join the Commercial Management team in Colombia as a Customer Care Contractor (Prestador de Servicios).
- Visit client premises within your portfolio.
- Identify, propose and foster client loyalty by developing new products and services and driving continuous improvement on the platform.
- Manage the full client onboarding and training process, coordinating a detailed onboarding plan with all involved areas and providing thorough training on platform functionalities.
- Develop initial multi-carrier logistics strategies with clients.
- Integrate new clients into the platform and review integrations for existing clients that experience issues.
- Develop or implement strategies to ensure cross-selling.
Requirements
- Excel – Advanced level
- HubSpot or another CRM
Desirable
- Knowledge of computer technology concepts
- Knowledge of eCommerce platforms
- Knowledge in Logistics or Operations
Important
Due to a high volume of applications, the review process may take time.
Applying to this role does not guarantee participation in the selection process.
If your profile meets the requirements after review, we will contact you for the next stage.
Benefits
- Work from home (Homeoffice).
- You may have your birthday off or choose a day within the week.
- Horizontal work structure.
- Learning and development opportunities.
- Support for personal and professional growth.
- Policies aimed at gifting time to our collaborators.
- Telemedicine 24/7, mental health support, life and disability insurance, and more.
- Experience of being part of Envíame.
Employment details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Other
- Industries: Technology, Information and Internet; Information Technology & Services
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