Overview
Salary: 3.500.000 COP | 840 USD | Schedule: Tuesday - Saturday 9 AM - 5 PM (EST)
A leading company is looking for a highly motivated Administrative and Customer Service Agent to join our dynamic team! If you have excellent communication skills, strong organizational abilities, and a passion for providing outstanding customer support and administrative assistance, we’d love to hear from you!
Responsibilities
- Client Support & Scheduling: Schedule and confirm appointments via phone, email, or scheduling software; Send appointment reminders (calls, texts, or emails); Greet patients virtually and ensure smooth check-in processes; Provide a welcoming virtual experience for clients; Communication & Documentation
- Answer incoming calls and direct them to the appropriate team member
- Welcome and assist clients and visitors via phone
- Create, update, and manage documents using Microsoft Office
- Ensure all consent forms and letters are current and accessible and signed
- Administrative Support: Perform general clerical duties (emailing and digital filing); Provide administrative support to all staff members; Assist with onboarding and training of new personnel
- Insurance & Accounting Support: Verify insurance coverage and update client records; Maintain accurate insurance information and validation; Enter data into practice management systems; Update insurance claims and investigate discrepancies
- Other Duties: Complete additional tasks as assigned to support practice operations
Requirements
- Medical assistance experience is a plus
- English Level C1+
- Customer service experience
- Basic administrative tasks
Benefits
- 100% remote work.
- 40 hours per week.
- Vacation benefits after 1 consecutive year with us!
- Annual rate adjustment (we want to keep a competitive salary for you).
- Experience working with international clients.
- Improvement in your English skills.
- Development plans.
- Training with tools and team support.
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