Account Manager

Overview

Required skills

Client-centric / strong People Management / strong KPIs tracking / strong Financial Metrics tracking / strong English / strong

We are seeking an Account Manager to join our team.

The ideal candidate will have solid communication and organizational skills, be a people person, and be passionate about building strong teams that deliver great results to Customers.

In this role, you will work closely with the Head of Operations, Project Managers, and Resource Managers and play an advisory role in people management activities, the recruitment coordination process, and more.

Does this sound like an exciting opportunity?

Keep reading, and let’s discuss your future role!

Customer

Sigma Software, founded in 2002, is a multinational IT consulting and software development company with over 20 years of experience.

We specialize in delivering top-quality software development, graphic design, testing, and support services across various industries, including Automotive, Telecommunications, Aviation, AdTech, Gaming, Banking, Real Estate, and Healthcare.

We have R&D centers around the world, including in Sweden, the USA, Canada, Ukraine, Latin America, Poland, Portugal, Hungary, Bulgaria, and the Czech Republic.

With a team of over 2,000 professionals, we are committed to providing best-in-class solutions to our clients worldwide.

Project

You’ll be working on dynamic projects that require strong leadership and collaboration to ensure seamless delivery and high-performing teams.

You’ll be at the heart of Customer relationships, fostering long-term partnerships while motivating and driving the performance and growth of your team.

Your role will involve coordinating with key stakeholders, optimizing processes, and identifying opportunities to enhance value for clients.

If you’re passionate about people management, process improvement, and making a meaningful impact, this is the perfect opportunity for you!

Requirements

Requirements

Proven experience working in outsourcing companies

Advanced English (at least C1 level) for communication

Prior experience as an Account Manager, Project Coordinator, HR Leader, or Recruitment Team Lead within an outsourcing environment

Strong foundation in HR management or recruitment processes is highly valued

Ability to work independently, with minimal supervision

Strong analytical and problem-solving skills

Experience with people management activities, including recruitment and team development

Ability to work collaboratively in a team environment

Would be a plus

U.S. business or travel visa

Personal Profile

Exceptional communication and interpersonal skills – Capable of clearly articulating ideas, actively listening, and fostering trusting relationships with clients and stakeholders

Client-centric approach – Skilled in managing client relationships, interpreting underlying concerns, and providing strategic solutions tailored to their needs

Ability to convey confidence, build rapport, and deliver compelling presentations that inspire trust.

Proactive, responsible, and capable of handling multiple tasks with minimal supervision

Comfortable working autonomously while effectively adapting to changing priorities and challenges

Thrives in dynamic environments, demonstrating flexibility, patience, and problem-solving skills under pressure

Responsibilities

Responsibilities

Collaborate with the Head of Operations, Project Managers, and Resource Managers to ensure seamless project delivery and optimal team performance

Facilitate communication and collaboration among team members, stakeholders, and vendors

Coordinate meetings and workshops, prepare presentations, and document key decisions and actions

Build, maintain, and nurture long-term trust-based relationships with Customers

Identify clients’ complementary and supplementary needs, providing valuable offers and solutions

Oversee team motivation and engagement, conducting face-to-face meetings and coaching team members on people-related matters

Support performance reviews, career roadmaps, and team development initiatives

Define, monitor, and improve key performance indicators (KPIs), identifying deviations and implementing corrective measures

Participate in process improvement activities and contribute to the development of best practices in project management

Track financial metrics and enhance results through effective project management and strategic alignment with upper management