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Urgent! Account Management & Customer Success with MSP Experience Job Opening In colombia, Colombia – Now Hiring Snaphunt
The Offer
The Job
An Account Manager (AM) or Customer Success Manager (CSM) plays a critical role in maintaining customer satisfaction, ensuring business growth, and optimizing internal processes.
This role bridges the gap between customers, vendors, internal teams, and leadership to foster strong relationships and operational excellence.
Key Responsibilities
1.
Customer Relationship & Account Management
• Serve as the primary point of contact for assigned accounts, ensuring customer needs are met.
• Maintain and update the Account Management Board, tracking active accounts, project status, and key customer insights.
• Assist in Customer Security Risk Assessments (CSRAs) to ensure compliance and risk management.
• Oversee the customer onboarding process fulfillment, ensuring a smooth transition from sales to service delivery.
• Conduct regular Customer Satisfaction Surveys (CSATs) and follow-ups, identifying areas for improvement.
• Develop strategies to increase customer retention, engagement, and contract renewals.
2.
Procurement & Order Management
• Manage the quoting process, ensuring pricing accuracy and alignment with customer requirements.
• Oversee purchasing and procurement, collaborating with vendors for the best pricing and availability.
• Track orders from initial quote to final delivery, ensuring timely fulfillment.
• Issue and manage work orders, coordinating with internal teams to ensure service delivery meets quality expectations.
• Ensure quality control through service coordinator oversight, verifying standards are consistently met.
3.
Vendor & Supplier Management
• Foster better relationships with vendors to create strategic partnerships and preferred pricing structures.
• Oversee vendor management, evaluating supplier performance and negotiating contracts.
• Implement a quality control framework to ensure vendor deliverables meet business expectations.
• Develop a cohesive procurement strategy that aligns with company needs and customer demand.
4.
Project Management & Operational Excellence
• Lead cross-functional projects to streamline customer onboarding, procurement, and service delivery.
• Maintain an organized birthday and milestone management system, enhancing customer and employee engagement.
• Work closely with leadership to implement process improvements and strategic initiatives.
Success Metrics & KPIs
• Customer Retention Rate – Minimize churn and maximize long-term client relationships.
• Net Promoter Score (NPS) – Measure customer satisfaction and likelihood of referrals.
• Procurement Efficiency – Reduce costs while ensuring quality and timely order fulfillment.
• Vendor Performance Score – Evaluate supplier reliability and product/service quality.
• Training Completion Rate – Ensure all internal and external training programs are completed as planned.
The Profile
This role requires a proactive, detail-oriented, and customer-focused individual who can bridge the gap between sales, procurement, vendors, and service teams.
By ensuring operational excellence, strong vendor relationships, and high customer satisfaction, the Account Manager/Customer Success function will drive long-term success and company growth.
The Employer
Our client is Miami’s premier managed IT services provider
Since 2011, Our client has been providing reliable, cost-effective technology solutions for small- and medium-sized businesses in Miami.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Account Management Potential: Insight & Career Growth Guide
Real-time Account Management Jobs Trends in colombia, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Account Management in colombia, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 8423 jobs in Colombia and 189 jobs in colombia. This comprehensive analysis highlights market share and opportunities for professionals in Account Management roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Snaphunt is currently hiring and seeking a Account Management & Customer Success with MSP Experience to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Account Management & Customer Success with MSP Experience Jobs colombia.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Snaphunt adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Account Management & Customer Success with MSP Experience Jobs Colombia varies, but the pay scale is rated "Standard" in colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Account Management & Customer Success with MSP Experience typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Account Management & Customer Success with MSP Experience, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Account Management & Customer Success with MSP Experience interview at Snaphunt, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Snaphunt's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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