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Account Management & Customer Success with MSP Experience Job Opening In colombia, Colombia – Now Hiring FUNCSHUN


Job description

FUNCSHUN is Miami’s premier managed IT services provider

Since 2011, we have been providing reliable, cost-effective technology solutions for small- and medium-sized businesses in Miami.

Our clients benefit from our expertise in multiple industries, in-depth technology expertise, and experience with ever-evolving trends in the IT industry.

From taking care of all your day-to-day technology needs to protecting your IT environment from malicious cyberattacks to implementing an enterprise-level cloud and communications platform, FUNCSHUN offers all the enterprise-grade IT solutions and support you need to succeed, at a price that works for your budget.

The Role

An Account Manager (AM) or Customer Success Manager (CSM) plays a critical role in maintaining customer satisfaction, ensuring business growth, and optimizing internal processes.

This role bridges the gap between customers, vendors, internal teams, and leadership to foster strong relationships and operational excellence.

Key Responsibilities


1.

Customer Relationship & Account Management

• Serve as the primary point of contact for assigned accounts, ensuring customer needs are met.

• Maintain and update the Account Management Board, tracking active accounts, project status, and key customer insights.

• Assist in Customer Security Risk Assessments (CSRAs) to ensure compliance and risk management.

• Oversee the customer onboarding process fulfillment, ensuring a smooth transition from sales to service delivery.

• Conduct regular Customer Satisfaction Surveys (CSATs) and follow-ups, identifying areas for improvement.

• Develop strategies to increase customer retention, engagement, and contract renewals.

2.

Procurement & Order Management

• Manage the quoting process, ensuring pricing accuracy and alignment with customer requirements.

• Oversee purchasing and procurement, collaborating with vendors for the best pricing and availability.

• Track orders from initial quote to final delivery, ensuring timely fulfillment.

• Issue and manage work orders, coordinating with internal teams to ensure service delivery meets quality expectations.

• Ensure quality control through service coordinator oversight, verifying standards are consistently met.

3.

Vendor & Supplier Management

• Foster better relationships with vendors to create strategic partnerships and preferred pricing structures.

• Oversee vendor management, evaluating supplier performance and negotiating contracts.

• Implement a quality control framework to ensure vendor deliverables meet business expectations.

• Develop a cohesive procurement strategy that aligns with company needs and customer demand.

4.

Project Management & Operational Excellence

• Lead cross-functional projects to streamline customer onboarding, procurement, and service delivery.

• Maintain an organized birthday and milestone management system, enhancing customer and employee engagement.

• Work closely with leadership to implement process improvements and strategic initiatives.

Success Metrics & KPIs

• Customer Retention Rate – Minimize churn and maximize long-term client relationships.

• Net Promoter Score (NPS) – Measure customer satisfaction and likelihood of referrals.

• Procurement Efficiency – Reduce costs while ensuring quality and timely order fulfillment.

• Vendor Performance Score – Evaluate supplier reliability and product/service quality.

• Training Completion Rate – Ensure all internal and external training programs are completed as planned.

  • • Project Completion Timeliness – Track how efficiently projects are executed and delivered

Ideal Profile

This role requires a proactive, detail-oriented, and customer-focused individual who can bridge the gap between sales, procurement, vendors, and service teams.

By ensuring operational excellence, strong vendor relationships, and high customer satisfaction, the Account Manager/Customer Success function will drive long-term success and company growth.

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Work alongside & learn from best in class talent
  • Fantastic work culture

Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your Account Management Potential: Insight & Career Growth Guide


Real-time Account Management Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Account Management in colombia, Colombia, highlighting market share and opportunities for professionals in Account Management roles.

8454 Jobs in Colombia
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Are You Looking for Account Management & Customer Success with MSP Experience Job?

Great news! is currently hiring and seeking a Account Management & Customer Success with MSP Experience to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at FUNCSHUN adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Account Management & Customer Success with MSP Experience Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Account Management & Customer Success with MSP Experience?

Key qualifications for Account Management & Customer Success with MSP Experience typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Account Management & Customer Success with MSP Experience?

To improve your chances of getting hired for Account Management & Customer Success with MSP Experience, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Account Management & Customer Success with MSP Experience Job Success

FUNCSHUN interview tips for Account Management & Customer Success with MSP Experience

Here are some tips to help you prepare for and ace your Account Management & Customer Success with MSP Experience job interview:

Before the Interview:

Research: Learn about the FUNCSHUN's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Account Management & Customer Success with MSP Experience interview at FUNCSHUN, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the FUNCSHUN's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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