ABA Intake Coordinator - Colombia | Remote

ABA Intake Coordinator (ABA Therapy for Autism Care / Behavioral)

Full-time | Remote

About the Role:

The ABA Intake Coordinator is the first point of contact for families seeking Applied Behavioral Analysis (ABA) therapy for Autism care.

This role ensures a warm, professional, and efficient intake experience by conducting screenings, gathering information, and coordinating with internal teams to transition families smoothly into the care process.

Apply here: https://operationsarmy.com/application

Key Responsibilities:

• Outreach & Screening:

  • Contact new inquiries promptly and conduct intake screenings.

  • Collect required information and assess eligibility.

  • Provide compassionate, supportive communication to families.
• Lead Management & Documentation:

  • Accurately record intake data in Salesforce (or similar CRM).

  • Convert qualified leads and close out ineligible or unresponsive cases.
• Conversion & Follow-Up:

  • Re-engage paused or unresponsive families to improve conversions.

  • Provide after-hours or weekend coverage as needed.
• Collaboration & Quality Assurance:

  • Follow standard procedures, scripts, and quality guidelines.

  • Coordinate with intake, clinical, and RCM teams for seamless transitions.

  • Participate in ongoing training and improvement initiatives.

Qualifications:

• Prior experience in Applied Behavioral Analysis (ABA) therapy for Autism care required.

• Bachelor’s degree or equivalent work experience preferred.

• At least 2 years of experience in patient intake, healthcare operations, or customer service.

• Proficiency in Salesforce or similar CRM systems.

• Excellent English communication skills (verbal and written).

• Strong empathy, professionalism, and phone presence.

• Detail-oriented, organized, and data-accurate.

• Flexible to work evenings or weekends as needed.