1363 Desktop Support Technician

Este es un puesto de trabajo remoto.

At Softgic, we work with talented individuals who are passionate about technology and give 100%thats our #Coolture.

Join us as an Ingeniero de Soporte Nivel 2 and contribute to making life easier through technology.

Responsibilities: Provide advanced technical support to resolve incidents related to hardware, software, and networks, managing escalated tickets effectively and efficiently.

Collaborate in the maintenance, monitoring, and optimization of clients IT environments, including servers, networks, and security systems.

Implement and maintain cybersecurity measures such as firewalls, antivirus solutions, encryption, and intrusion detection or prevention systems.

Communicate clearly and professionally with clients, providing guidance and technical assistance to ensure satisfaction and proper system functioning.

Maintain accurate records of incidents, solutions, and system configurations for quality control and future reference.

Work closely with Level 1 Support Engineers and other IT teams to ensure effective issue resolution and knowledge transfer, supporting and mentoring junior staff.

Manage and prioritize multiple incidents and service requests, escalating cases when necessary.

Stay current with technology trends, tools, and industry best practices to continuously improve service quality.

Requisitos Proven experience in a Level 1 or Level 2 IT Support role, preferably in a Managed Service Provider (MSP) environment.

Strong knowledge of Windows and/or Linux operating systems, network configuration, and server management.

Hands-on experience with cybersecurity tools and protocols, including firewalls, antivirus, encryption, and incident response.

Familiarity with cloud platforms such as AWS or Azure, and virtualization technologies (VMware, Hyper-V).

Excellent analytical, problem-solving, and communication skills.

Ability to work under pressure and manage multiple priorities.

Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.

Preferred Certifications: CompTIA Security+, Network+, CCNA, MCSA, or equivalent.
At least five years of experience in civil design/engineering.

Intermediate or advanced level in the use of AutoCAD Civil 3D and other engineering automation tools (Revit, BIM 360).

Ability to properly operate technical analysis equipment and computer systems.

Strong oral and written technical communication skills, with the ability to read technical literature and engineering drawings.

Solid analytical and problem-solving skills, applying professional knowledge to both routine and non-routin
1-3 años
Required Skills: Strong communication skills.

Ability to achieve successful results in challenging situations and work with various levels of clients and management.

Ability to create processes and standards.

Analytical and problem-solving skills.

Ability to work in a dynamic and fast-paced environment.

Ability to manage multiple priorities and complete projects.

Initiative and autonomy to solve problems independently.

Experience with Microsoft online products and services.

Effective use of tools to troubleshoot and escalate issues appropriately.