Overview
Este es un puesto de trabajo remoto.
Location: Remote (Guatemala, Colombia, Brazil – must have C1 English level).
Role Overview: Engagement Manager responsible for leading client projects end-to-end, ensuring successful delivery of complex, client-facing implementations on time, within scope, and on budget.
The role involves building strong relationships with client executives, coordinating internal teams, and driving accountability across all project phases.
Requirements
- 5+ years in project/engagement management in SaaS, technology, or consulting.
- Proven record delivering complex client projects on time and within budget.
- Excellent leadership and communication skills, with experience presenting to executives.
- Proficiency in project management methodologies and tools.
- Strong problem-solving, organizational, and time management abilities.
- C1+ English level (oral and written).
- Availability to travel up to 15%.
Preferred (Nice to Have)
- Experience with workflow automation, AI solutions, or enterprise SaaS.
- Background in consulting, customer success, or professional services.
Key Responsibilities
- Lead client projects from kickoff to completion, managing scope, budget, and timelines.
- Establish governance structures, track progress, manage risks, and provide executive updates.
- Build and maintain trusted relationships with client executives and key stakeholders.
- Act as the main escalation point to resolve client concerns quickly.
- Coordinate Technical Account Managers, engineering, and support teams to meet project milestones.
Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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