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1296 - Client Support Engineer Job Opening In Medellín – Now Hiring SOFTGIC S.A.S.


Job description

Este es un puesto de trabajo remoto.

Location: Remote (Guatemala, Colombia, Brazil – must have C1 English level)

Role Overview
We are looking for a Client Support Engineer to ensure a smooth adoption and ongoing satisfaction with the Krista platform.

You will troubleshoot technical issues, guide clients on best practices, and act as their advocate within our product and engineering teams.

Requisitos

Bachelor’s degree in a related field or equivalent experience.


2+ years in client/technical support, preferably in SaaS or tech environments.
Excellent English communication skills (C1+), verbal and written.
Strong problem-solving and multitasking abilities.
Experience with CRM/support tools (Zendesk, Salesforce, or ServiceNow) and JIRA.
Knowledge of APIs, cloud technologies, or scripting (Python/JavaScript) is a plus.
Exposure to AI, workflow automation, or LLMs is a plus.

Key Responsibilities
Provide timely, expert client support via email, chat, and calls.
Diagnose and resolve technical issues, collaborating with engineering when needed.
Support onboarding, setup, and configuration for new clients.
Create and maintain documentation (knowledge base, FAQs, guides).
Communicate client feedback to product and engineering teams to drive improvements.
Track and report key support metrics and suggest process/product enhancements.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your 1296 Client Potential: Insight & Career Growth Guide


Real-time 1296 Client Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for 1296 Client in Medellín, Colombia, highlighting market share and opportunities for professionals in 1296 Client roles.

2965 Jobs in Colombia
2965
24 Jobs in Medellín
24
Download 1296 Client Jobs Trends in Medellín and Colombia

Are You Looking for 1296 Client Support Engineer Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SOFTGIC S.A.S. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

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SOFTGIC S.A.S. interview tips for 1296   Client Support Engineer

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