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Urgent! 1296 - Client Support Engineer Job Opening In Medellin – Now Hiring SOFTGIC S.A.S.
Este es un puesto de trabajo remoto.
Location: Remote (Guatemala, Colombia, Brazil must have C1 English level) Role Overview We are looking for a Client Support Engineer to ensure a smooth adoption and ongoing satisfaction with the Krista platform.
You will troubleshoot technical issues, guide clients on best practices, and act as their advocate within our product and engineering teams.
Requisitos Bachelors degree in a related field or equivalent experience.
2+ years in client/technical support, preferably in SaaS or tech environments.
Excellent English communication skills (C1+), verbal and written.
Strong problem-solving and multitasking abilities.
Experience with CRM/support tools (Zendesk, Salesforce, or ServiceNow) and JIRA.
Knowledge of APIs, cloud technologies, or scripting (Python/JavaScript) is a plus.
Exposure to AI, workflow automation, or LLMs is a plus.
Key Responsibilities Provide timely, expert client support via email, chat, and calls.
Diagnose and resolve technical issues, collaborating with engineering when needed.
Support onboarding, setup, and configuration for new clients.
Create and maintain documentation (knowledge base, FAQs, guides).
Communicate client feedback to product and engineering teams to drive improvements.
Track and report key support metrics and suggest process/product enhancements.
1-3 años
Bachelor’s degree in a related field or equivalent experience.
2+ years in client/technical support, preferably in SaaS or tech environments.
Excellent English communication skills (C1+), verbal and written.
Strong problem-solving and multitasking abilities.
Experience with CRM/support tools (Zendesk, Salesforce, or ServiceNow) and JIRA.
Knowledge of APIs, cloud technologies, or scripting (Python/JavaScript) is a plus.
Exposure to AI, workflow automation, or LLMs is a plus.
Key Responsibilities Provide timely, expert client support via email, chat, and calls.
Diagnose and resolve technical issues, collaborating with engineering when needed.
Support onboarding, setup, and configuration for new clients.
Create and maintain documentation (knowledge base, FAQs, guides).
Communicate client feedback to product and engineering teams to drive improvements.
Track and report key support metrics and suggest process/product enhancements.
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Unlock Your 1296 Client Potential: Insight & Career Growth Guide
Real-time 1296 Client Jobs Trends in Medellin, Colombia (Graphical Representation)
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Great news! SOFTGIC S.A.S. is currently hiring and seeking a 1296 Client Support Engineer to join their team. Feel free to download the job details.
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