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1109 07/10/2025 Analista Servicio al Cliente - Bogotá Job Opening In Bogotá – Now Hiring Instituto Nacional de Seguros


Job description

/10/2025 Analista Servicio al Cliente – Bogotá

  • Técnico, tecnólogo o profesional en seguros, áreas administrativas o afines, con 1-2 años de experiencia en servicio al cliente (preferible sector asegurador).

    Manejo de PQR’s, seguimiento de casos y atención multicanal.

    Conocimientos en pólizas, coberturas, Excel, Word y CRM.

    Competencias: orientación al cliente, escucha activa, resolución de problemas y adaptabilidad.

    Formación académica: Técnico, tecnólogo o profesional en áreas seguros, administrativas o afines.

    Experiencia Mínimo 1 a 2 años en áreas de servicio al cliente (preferiblemente sector asegurador)
  • Principales:Gestionar línea de atención y chatcenter.

    Atender y dar respuesta a solicitudes y PQR’s, brindar información sobre pólizas y coberturas, realizar seguimiento a casos, actualizar información en el software interno, escalar cuando sea necesario y asegurar una experiencia del cliente empática y de calidad.

  • Contrato indefinidoHorario de lunes a viernes
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Required Skill Profession

Bases De Datos, Analítica Y Bi


  • Job Details

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