Hiring Events is a live production product that receives a high volume of support requests from clients—often related to malfunctioning or misconfigured features.
Our team plays a critical role in diagnosing, triaging, and resolving these issues, especially for in-progress hiring events that are not functioning as expected.
This involves debugging across systems, collaborating closely with Client Support and GTM teams, and maintaining high client satisfaction (measured in part by user ratings).
We're looking for a senior-level engineer who can ramp up quickly, assume ownership across multiple projects, and operate with high autonomy.
Key Responsibilities
- Analyze and resolve production issues, particularly those affecting ongoing hiring events
- Work closely with client-facing teams to address and triage support tickets
- Ensure timely issue resolution to meet established SLAs
- Monitor production systems and respond swiftly to alerts or performance degradation (going red)
- Support architecture changes and system integrations that impact hiring events
- Maintain and update event logic in response to changes in dependencies and systems
Must-Have Skills (5+ years)
Frontend
- React – Event Management Frontend, Lobby Frontend, IRL Frontend, Jobseeker Frontend
Other
- Build and deployment experience
- Experience with at least one of the following: Dagster , Data Lakes , or Amazon Athena
Nice to Have
- Product Manager experience working with GTM teams and engineers on prioritization
- Experience with AI-assisted development tools: Claude , Cursor , Windsurf
We're Looking For (Soft Skills & Mindset)
- Autonomous & self-directed – works independently without hand-holding
- Initiative & ownership – merges and deploys code proactively; doesn't wait for instructions
- Leadership & shepherding – can lead, onboard, and guide other engineers on behalf of the team (high priority for initial leads)
- Clear & concise communication
- Comfortable with ambiguity
- Strong prioritization & strategic thinking
- Uses data to troubleshoot production issues
#J-18808-Ljbffr