Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Sr. AWS Consultant.
Colombia Jobs Expertini

Urgent! Sr. AWS Consultant Position in WorkFromHome - NeuraFlash

Sr. AWS Consultant



Job description

Overview

Join to apply for the Sr. AWS Consultant role at NeuraFlash .

NeuraFlash is redefining the future of business through AI and technologies like Agentforce, Salesforce Einstein, Service Cloud, and Amazon Connect.

We craft intelligent solutions to revolutionize workflows, elevate customer experiences, and deliver tangible results.

We are pioneering generative AI and AI agents, and we invite you to be part of this journey with a team of experts focused on pushing boundaries and creating impactful customer outcomes.

Responsibilities

  • Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and positive outcomes for NeuraFlash clients.

  • Conduct technology assessments and audits to identify the need to move to CCaaS AWS Connect Platform, improving agent experience and productivity.

  • Educate customers on the value proposition of AWS and participate in deep architectural discussions to ensure cloud deployment success.

  • Facilitate business process reviews with customers; assist in documenting needs to guide solution design.

  • Translate high-level business goals into actionable, clear, and well-structured user stories for development or implementation teams.

  • Act as a liaison between technical teams and business stakeholders, communicating technical concepts clearly and managing expectations and priorities.

  • Collaborate with Solution Architects to review and approve Solution Designs, ensuring best practices and standards are followed.

  • Collect business requirements and work with Solution Engineers, Solution Architects, and Practice Lead to generate estimates and timelines for Statements of Work.

  • Deliver customer end-user training and documentation.

Qualifications

  • Customer-facing contact center experience.

  • Experience building integrations across WFM, CRM, and contact center solutions.

  • Experience with communications protocols and APIs such as WebRTC and SIP.

  • Hands-on scripting/coding experience (e.g., Python, Java, C#, .NET, Node.js).

  • Strong communication and presentation skills with executives, IT management, and customers.

  • API integration experience.

  • Strong troubleshooting and debugging skills.

  • Experience with CloudFormation, Contact Flow Design, Lambda integration, Lex integration, and Call Center routing.

  • Knowledge of automation tools and frameworks for building, testing, and deploying software (e.g., Jenkins, GitLab CI/CD, CodeDeploy).

  • Contact Center architecture knowledge.

  • Experience in technology/software sales, pre-sales, or consulting.

  • Advanced knowledge of AWS services and cloud architecture.

  • Salesforce knowledge and familiarity with Salesforce Service Cloud.

  • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.).

  • Experience with WorkForce Management solutions.

  • Experience working with outbound dialers and campaign management.

  • Knowledge of Agile and Scrum methodologies.

  • AWS Cloud Practitioner Certification.

  • AWS Developer Associate Certification or Professional.

  • AWS Solutions Architect Certification or Professional.

  • Salesforce Certified Administrator.

What’s it like to be a part of NeuraFlash?

  • Remote & In-Person: work from our HQ in Massachusetts, regional hubs, or remotely; we emphasize staying connected as one team.

  • Travel: travel up to 25% for certain roles.

  • Flexibility: we value effective work over fixed hours and support handling personal commitments.

  • Collaboration: you’ll have a voice; leadership holds town halls and company meetings for questions and feedback.

  • Celebrate Often: we celebrate both big and small wins and enjoy a collaborative culture.

Location: NeuraFlash offers flexibility to work in the location that fits your lifestyle.

For those preferring an office setting, this role may be based in hub locations within the United States.

Remote options are available for U.S. locations, Canada (Alberta, British Columbia, Ontario), India, and Colombia.

#J-18808-Ljbffr


Required Skill Profession

Gestión Y Estrategia



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Sr AWS Potential: Insight & Career Growth Guide