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Urgent! Sales Operations Analyst Career Opportunity with Insight Global in Colombia

Sales Operations Analyst



Job description

KEY RESPONSIBILITIES

Sales Enablement and Process Optimization

  • Own the onboarding and training experience for new Sales and Customer Success team members, including systems access, process education, and tool-specific walkthroughs.

  • Deliver training and change management resources to support rollout of new processes, workflows, or systems to existing go-to-market (GTM) team members.

  • Proactively identify, design, and implement scalable solutions to improve operational efficiency across Sales and CS.

  • Serve as a key partner to emerging business teams (e.g., Partner/Channel teams) by designing and documenting workflows for Salesforce Admin implementation.

Tools & Systems Management

  • Maintain and optimize tools within the Salesforce tech stack including but not limited to:
    Salesforce, Salesloft, Gong,
    and
    CaptivateIQ
    .

  • Manage user access, permissions, and configuration changes in collaboration with Salesforce Admins.

  • Perform complex data manipulation including bulk data uploads, deduplication, territory/account mapping, and data enrichment.

  • Support cross-functional projects tied to systems enhancements, integrations, and tool evaluations.

Data, Reporting & Analytics

  • Collaborate with Sales and CS leadership to define metrics and build out actionable dashboards that provide visibility into team performance, conversion rates, pipeline health, and operational KPIs.
  • Generate advanced reports using
    SQL
    ,
    Google Sheets
    , or BI platforms to support ad hoc analysis, executive briefings, and process audits.

  • Conduct proactive monitoring of performance data to surface insights and recommend improvements in sales motion, customer onboarding, or retention workflows.

  • Ensure accuracy, consistency, and cleanliness of data in Salesforce and across integrated platforms; drive data hygiene projects.

Commissions & Cross-Functional Collaboration

  • Partner with
    Finance, HR, and Payroll
    to administer sales commissions: including data collection, calculations, exception handling, audit reviews, and final payouts through
    CaptivateIQ
    .

  • Serve as the point of contact for resolving commission disputes and supporting monthly/quarterly close timelines.

  • Align with GTM and revenue operations leadership on compensation design and modeling to ensure accurate tracking and payout.

QUALIFICATIONS

  • 3-5 years of experience in Sales Operations, Revenue Operations, or a similar GTM support function.

  • Proficiency with Salesforce CRM; familiarity with tools like CaptivateIQ, LeanData, Google Sheets (advanced), and SQL.

  • Experience designing sales compensation plans and calculating commissions
  • Experience building dashboards or data models is a strong plus.

  • Strong project management and change management skills with the ability to balance multiple priorities.

  • Excellent communicator with a collaborative, team-first mindset.

  • Demonstrated interest in using AI tools for professional projects is a strong plus.

  • Bachelor's degree required; degree in Economics, Business, Engineering, or a similar quantitative field with strong academic achievement
  • English fluency required

BONUS QUALIFICATIONS

  • Experience supporting partner/channel sales teams or building workflows for emerging GTM functions.

  • Experience designing sales compensation, SPIFs, and quota planning.

  • Prior exposure to implementing new RevOps tools or tech stack transformations.


Required Skill Profession

Other General



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