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Urgent! Customer Representative Position in Bogotá - Sutherland

Customer Representative



Job description

Overview

We are seeking a motivated Customer Support Personnel to join our team.

The role focuses on providing exceptional support to customers, sharing information about their accounts, and handling escalations as needed.

The goal is to build product expertise, deliver outstanding customer experiences, and collaborate with cross-functional teams to drive resolutions.

Job Responsibilities

  • Communicate complex information in a simplified and clear manner.

  • Demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.

  • Understand and empathize with customers across a wide range of personality types.

  • Act as the customer voice and define and implement innovative solutions.

  • Provide outstanding customer support using tools such as Zendesk, Jira, Confluence, Salesforce.

Qualifications

  • Understand and communicate effectively with North American customers (references, slang, and technical terms).

  • Availability to collaborate with Product, Program, Marketing and Engineering teams.

  • Professional customer service skills: solutions mindset, helping nature, passion for the Customer and the Customer Experience.

  • Analytical problem-solving skills; linear and logical troubleshooting.

  • Ability to work in a high-pressure, highly flexible environment.

  • Ability to handle difficult or frustrated customers effectively; set expectations and deliver information positively.

  • Bachelor’s degree or studies in Computer Science or a related field is preferred but not mandatory.

  • Open to work onsite in our North Point (Torre Krystal) facilities.

  • Experience with Salesforce is appreciated.

Job Function / Industry

  • Job function: Information Technology
  • Industries: IT Services and IT Consulting, Information Services, Technology, Information and Media

Seniority level

  • Entry level

Employment type

  • Full-time

Location

Bogotá, D.C., Capital District, Colombia

Note: This posting reflects a past moment in time and may be subject to change.

No job-application specifics are included beyond what is stated above.

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Required Skill Profession

Servicio De Atención Al Cliente



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