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Urgent! AI Content Career Opportunity with KRC CONSULTING in Colombia

AI Content



Job description

A leading telecommunications company operating in more than 20 countries in Latin America and the Caribbean is looking for:

Agentic AI Optimization & Omnichannel Solutions Specialist

Location of the person: They may be in Latin America or Central America.

Position Summary

The AI Content & Knowledge Enablement Analyst ensures that company's knowledge ecosystem is structured, tagged, and continuously updated to power accurate, high-quality AI outputs.

This role partners closely with the Knowledge team, Help Center owners, and Digital Enablement to curate and transform job aids, tutorials, and educational content into AI-ready, customer-friendly responses across Libi, SuperApp, and other self-service channels.

Key Responsibilities

  • Systematically review and tag knowledge content (job aids, help center articles, YouTube tutorials, Ozmo workflows) to create structured, reusable assets for AI-agents training.

  • Collaborate with Knowledge team to rewrite or modularize agent-facing job aids into customer-facing responses for Libi and digital channels.

  • Partner with Digital Enablement and App Growth teams to integrate multimedia assets into the SuperApp and IVR journeys.

  • Monitor emerging product/service scenarios and proactively ensure customer education artifacts and Libi outputs stay aligned.

  • Maintain a content-to-AI pipeline and documentation process that scales with new use cases and business rules.

  • Surface insights on content gaps and propose updates to improve CX and reduce call volume.

  • Work closely with Care Operations, Sec-Reg-Tech-Ops, and Central Data Lake architects to ensure data flow, governance, and compliance underpins transformation and optimizes end-to-end customer lifecycle management.

  • Design and maintain tagging/labeling protocols and AI training datasets that reflect new use cases, business rules, and commercial plans.

Qualifications

  • Bachelor's degree in Business Information Systems, Communications, or related field
  • 3+ years in knowledge management, content operations, or CX enablement in telecom, fintech, or other digital B2C industries
  • Experience curating and structuring knowledge bases for chatbots, IVR, or digital self-service
  • Skilled in collaborating with technical and non-technical teams to translate content into usable digital journeys
  • Excellent writing and communication skills in English and Spanish

Other Qualifications:

  • Fully Bilingual (Spanish and English).

  • Ability to prioritize and organize effectively.

  • Effective leadership and analytical abilities including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

  • Customer focus and service oriented.

  • Excellent communications skills (written and verbal).

  • Ability to motivate employees and maintain a positive work environment.

  • Computer-literate, knowledge in Microsoft Office (Excel, Word, PowerPoint, Outlook).

  • Able to handle multiple tasks and prioritize activities.

  • Ability to relate well both with public and with employees at all levels.

  • Solid understanding of customer and market dynamics and requirements.


Required Skill Profession

Other General



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